Wells Fargo customers can not access mobile, online banking after facility power shutdown

Judy Cobb
February 8, 2019

We're working to restore services as soon as possible.

An hour later the company posted about the problem again, but offered no timetable on when it would be fixed.

This is the second time in less than a week that Wells Fargo has had issues.

"We're experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance", the company wrote on Twitter.

- Wells Fargo says it's experiencing a nationwide issue related to its online banking and mobile app.

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Some customers are reporting on social media that they are having issues at ATMS, too. The bank has been fined more than a billion dollars for its customer service failures.

Wells tweeted that customers "may be experiencing an issue with our online banking and mobile app" and asked for patience from customers.

According to fire chief Tim Boehlke, of Lake Johanna Fire Department, the downtime kicked off at a Wells Fargo data center in Shoreview, Minnesota.

Update 1: The bank said in a Thursday afternoon tweet the outage was related to a "power shutdown" after "smoke was detected" at a Wells Fargo facility.

Wells Fargo issued a public statement, apologizing for the glitch.

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