This Fallout 76 Support Ticket Glitch Revealed People’s Personal Information

Judy Cobb
December 8, 2018

Be careful what information you put in your Fallout 76 support tickets because it seems some users have been able to view private information.

Apparently, the whole thing started when Bethesda released the "Power Armor" edition with what was supposed to be a Brotherhood of Steel helmet and canvas bag. "I am receiving every single one of your support tickets on my Bethesda account", said Jessiepie.

While Bethesda specifies that "full credit card numbers" were not revealed, that proof of purchase info could include receipts with the last few digits of your payment information.

Yesterday, I booted up the game, and it froze and subsequently crashed before I even made it past the main menu.

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If you want to see what kind of Creation Club content is available, which is likely one of the reasons for this Fallout 4 update, head over to the official forums to see a Sneak Peek of the new content.

I'm not going to paste screenshots of what I have access to for the privacy of people, but I can see receipts of people from all over the world, and if I can, other people probably can, too. "Please rest assure I have no desire to stalk you or mess with your Fallout 76 experience", they wrote. Be nice to each other.

In the latest in a series of blunders, it appears that a glitch in the Bethesda Support System has led to customer information being leaked to other users. Bethesda quickly resolved the issue, though Reddit users had already trawled through most of the data before the fix. "We plan to notify customers who may have been impacted".

The problem is, these extra support tickets contain the legal names, email and home address of the affected consumers, as well as their card details.

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