Glitch on O2 data network causes panic among commuters

Judy Cobb
December 6, 2018

Some users have also reported problems with making voice calls, despite claims from O2 that voice services are unaffected.

The outage is thought to be affecting about 32 million in the UK.

That could make commuting across the capital particularly hard with users of the O2 network unable to use 4G to plan their routes, and bus stop displays out of order.

Other services which rely on O2's network, such as Transport for London's live bus electronic timetable - and all the apps that make calls to the API - are also down.

"We are aware our customers are unable to use data this morning", the company said on its official Twitter account. Transport for London said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

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It doesn't end there, because some major MVNO (virtual networks) that piggyback O2 signals are experiencing the same disruption. "Although must say it is strangely liberating at the moment".

Thousands of O2 customers in the United Kingdom have reported problems using data and 4G services.

An O2 spokesperson said the network was continuing to investigate the problems. I've now woken this morning to no data.

02 has confirmed in a tweet that one of its third-party suppliers has identified a software issue in its system, which appears to be the cause of the fault. We believe other mobile operators around the world are also affected.

It's encouraging users to "use Wi-Fi wherever they can".

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