Barclays customers struggle to access online accounts

Roman Schwartz
September 22, 2018

A spokesperson for the banking giant has told The Independent: "We're now experiencing some technical problems - customers are still able to use Barclays Mobile Banking app to check their balance, make and receive payments".

Thousands of Barclays customers have been struggling to log in to their accounts because of a 'technical hitch'.

Some customers tweeted their frustration throughout the day.

The RBS banking group has almost eight million customers who use mobile and online banking.

Barclays has been facing a major outage today, with customers unable to access their online accounts or mobile banking.

By 5.30 pm, Barclays' website claimed online and mobile banking was back to normal.

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The outages come when Britain's lenders have been driving customers toward such services as the banks cull branch networks to cut costs.

British banks do not have long to strengthen their contingency plans for when online banking services fail.

Meanwhile customers of online challenger bank Cashplus - which targets people with poor credit histories - were unable to access their accounts, make cash withdrawals, or make or receive payments earlier this week. "It has been confirmed as sent but not received".

The problem comes just months after a prolonged period of IT troubles left TSB customers locked out of their bank accounts.

Meanwhile Julia from London told the BBC: "The systems have also gone down inside branches with no transactions possible".

"We would like to apologise to customers who experienced issues this morning".

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