Some Samsung users say their phones randomly sent photos to contacts

Judy Cobb
July 4, 2018

A Reddit user reported their Samsung phone sent their entire photo gallery to their girlfriend. The only way people know this is happening, is once they receive a response from the recipient of the message sent.

Samsung's smartphones may not be randomly bursting into flames now, but a unusual and creepy new problem has appeared: some users are having photos randomly and quietly sent to other people.

While there have been no known similar customer reports globally, we will continue to investigate this issue further. The Messages app did not interface with the Gallery app and its shared tab function - the user didn't even access the feature until he went to the Reddit community to troubleshoot the problem. "However, there was record of it on tmobile logs".

A handful of Samsung smartphone owners say that their phones have sent their stored photos to their contacts completely on their own. In some cases, users reported the phone sending out normal photos, while in others the phone grabbed emojis and other image resources from the phone's storage.

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The affected devices appear to be exclusive to the most recent Galaxy S9 and Galaxy S9 Plus, and it's unclear whether other models are affected.

Users can disable permissions for Samsung Messages by going to Settings Apps Samsung Messages Permissions Storage. The carrier told Gizmodo that "it's not a T-mobile issues" and asked users to contact Samsung. The user pointed out that the issue was do with the Samsung default SMS app being updated from the Galaxy Store.

The complaints have gained some traction on Reddit, in sections dedicated exclusively to Samsung phones.

A Security Specialist at antivirus and firewall company ESET said: "No manufacturer wants to be involved in those unforeseen issues and will work as hard as they can to rectify them as soon as possible".

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