Apple will now fix your sticky MacBook keyboard for free

Judy Cobb
June 24, 2018

Luckily Apple fixed the space bar free of charge but fast forward to my now 2017 MacBook Pro and I'm finding occasional issues with the "E", "U", "B", and "C" key often sticking or feeling different.

Apple acknowledged Friday that some of its MacBook and MacBook Pro models have sticky keyboards, and will offer free repairs and refunds to anyone affected by the flaw.

Apple faces three class-action lawsuits over what consumers have called faulty keyboards, but the company had not previously acknowledged the issue - or redesigned its laptops.

If you have one of the affected models, book yourself an appointment at the Apple Retail Store, Apple Authorized Service Provider, or mail your device into an Apple Repair Center for a free replacement keyboard. Some MacBook Pros from 2016 and 2017 are also eligible. The company has extended the warranty for keyboards for nine affected models released starting in 2015 to four years from the usual one year. The so-called "butterfly" keys allowed for a much lower-profile keyboard with reduced travel distance when pressed.

Now Apple is launching the Keyboard Service Program.

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In a post made on its Support section today, Apple admitted issues with its MacBook and MacBook Pro keyboards that users have reported for years. I was able to get it fixed for free because I had purchased AppleCare; the repairs could have otherwise cost me more than $700, based on the receipts given to me by Apple with the fix. However, the keyboards have numerous passionate and vocal detractors who say that they're awful to type on, and who also cite reliability concerns.

Apple forums are overflowing with reports of Geniuses who have told customers that Apple is "collecting data" on the issue.

Reportedly, the butterfly-mechanism keyboards fail when they encounter dust. And unfortunately, fixing the problem isn't easy; at worst, it can involve replacing the entire keyboard.

Apple instructs those affected to reach out in one of three ways: making an appointment at their local Apple retail store, mailing their unit into the company's fix center or finding a third-party authorized Apple service provider.

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