Ticketfly says user data was compromised in recent hack

Roman Schwartz
June 2, 2018

Those who have purchased a ticket for an upcoming event are advised to visit the social media pages of the venue hosting the show for real-time updates.

Last night, the Ticketfly home page-and the home pages of many of its clients-showed a message from a hacker called "Ishakdz" featuring the now-familiar masked Guy Fawkes image associated with the Anonymous collective-though there's no apparent indication of association between "Ishakdz" and Anonymous-and the words "Your Security Down im Not Sorry".

A source told Billboard the ticketing service may have been compromised through its Wordpress blog, which stores information for the venues, promoters and festivals that use the service. According to Hypebot.com, IMP Promotions and its new flagship venue in Washington D.C.as well as Chicago-based Jam Productions were all dark.

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According to Vice's Motherboard, the hacker attempted to ransom Ticketfly for one bitcoin (approximately $7,430 according to google) before going through with the action.

"We realize the gravity of this decision, but the security of client and customer data is our top priority", a Ticketfly spokeswoman said in an email. Motherboard reports that it was able to verify the validity of at least six sets of user data listed in the hacked files, which included names, addresses, email addresses and phone numbers of Ticketfly customers, as well as some employees. The issue has affected the entirety of Ticketfly affiliated organizations. As of now, Ticketfly's website and all of its services are down. "All Ticketfly and related systems are temporarily offline". Pandora had purchased Ticketfly for $450 million in 2015.

UPDATE 3: As of 5PM ET Thursday, nearly 12 hours after the attack, this message is the front page of most Ticketfly partner sites. Lilly's staff at The Attic is encouraging ticket holders to print their Ticketfly receipts and confirmation emails and bring them to the venue in the event the system is still down.

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